PRIVACY POLICY

HELLY POLICY

Effective October 10, 2024

Your Privacy Matters

This Privacy Policy explains how we handle your personal information when you use our services. We provide you with choices regarding the data we collect, how we use it, and how it’s shared, as detailed in this Privacy Policy and our Cookie Policy.

Introduction

Helly, LLC is a rental and transportation marketplace, offering dumpsters and related services. This Privacy Policy applies to anyone using our websites or mobile apps, whether you’re a registered user (“Member”) or simply visiting (“Visitor”).

Services

This Privacy Policy applies to all of Helly's services, including our websites (www.helly.com), mobile apps, and other platforms. It excludes any service governed by a different privacy policy. Additional details specific to California residents are provided under our California Privacy Requirements.

Data Controllers and Contracting Parties

Helly, LLC is the controller of your personal data when you use our services. Whether you are a Member or Visitor, the collection, use, and sharing of your data will follow this Privacy Policy.

Changes

Changes to this Privacy Policy take effect after the “Effective Date.” If we make any significant updates, we’ll notify you via our services, giving you a chance to review the new policy. If you disagree with the changes, contact us at [email protected].

Your continued use of our services indicates your acceptance of any updates to this policy.

1. Data We Collect

1.1 Data You Provide

• Registration: To create an account, you must provide information like your name, email, company name, financial details, and more. If you rent equipment or request services, payment and billing information will be stored securely.

• Profile Information: You may choose to share details about your rental needs, work experience, and other personal data. Avoid sharing sensitive information unless you’re comfortable with it being public.

• Posting and Uploading: When you provide data through forms, service requests, or uploads, we collect that information.

• Data From Others: We may receive information about you if others post or upload content related to you.

1.2 Data We Collect From Your Device

• We collect data from cookies, log-ins, and your device to track your interaction with our services, apps, and platforms. Cookies help us recognize you across devices.

1.3 Data From Your Use of Our Services

• We collect data based on how you use our services, such as job requests, bids, and other interactions. We also track how you interact with our ads and content across different platforms.

1.4 Location Data

• We may collect data about your location based on your mobile device settings. You will be asked for permission before we collect precise GPS location data.

1.5 Messages

• We track messages sent through our platform to ensure security and better service, including job reminders and response suggestions.

1.6 Third-Party Data

• We may collect data from third parties, such as when your employer provides information for service use.

2. How We Use Your Data

2.1 To Provide Services

• We use your data to provide our services, such as renting dumpsters, managing jobs, and processing payments. Your data helps us authorize access and maintain service efficiency.

2.2 Communication

• We send you updates via email, mobile notifications, or app alerts, including job suggestions, reminders, or promotional messages. You can manage these preferences in your settings.

2.3 Advertising and Marketing

• We serve targeted ads based on the data you provide and your interactions with our services. You can adjust your ad preferences, but you cannot opt out of all advertisements.

2.4 Security and Support

• We use your data to ensure platform security, prevent fraud, and provide customer support.

2.5 Insights and Research

• Your data helps us generate insights and improve our services. We may share anonymized data for research and development purposes.

3. Data Sharing

3.1 Sharing With Third Parties

• We may share your data with third-party partners to provide you with more relevant services and advertisements. However, we do not sell your personal data to advertisers.

3.2 Data Retention

• We retain your data as long as necessary to fulfill our services or as required by law.

4. Your Choices & Obligations

4.1 Data Retention

We keep most of your personal data for as long as your account is active.

We generally retain your personal data as long as you keep your Helly account open or as needed to provide our services. This includes data you or others provided to us and data generated or inferred from your use of our services. Even if you only use our services occasionally, we will retain your information and keep your profile open unless you close your account. In some cases, we may choose to retain certain information (e.g., insights about services use) in a depersonalized or aggregated form.

4.2 Rights to Access and Control Your Personal Data

You can access or delete your personal data and have choices about how your data is collected, used, and shared. To inquire about such options, you can contact us at [email protected].

4.3 Account Closure

We keep some of your data even after you close your account. If you choose to close your Helly account, your personal data will generally stop being visible to others on our services within 24 hours. We typically delete closed account information within 30 days of account closure, except as noted below.

We retain your personal data after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse (e.g., if we have restricted your account), enforce our User Agreement, or fulfill your request to "unsubscribe" from further messages from us. We may retain de-personalized information even after your account has been closed.

Information you have shared with others (e.g., through messages, updates, or group posts) will remain visible after you close your account or delete the information from your own profile or mailbox. We do not control data that others have copied out of our services. Content and ratings or reviews associated with closed accounts will show an unknown user as the source. Your profile may continue to be displayed in other services (e.g., search engine results) until they refresh their cache.

5. Other Important Information

5.1 Security

We monitor for and try to prevent security breaches. Please use the security features available through our services.

We implement security safeguards designed to protect your data, such as HTTPS encryption. We regularly monitor our systems for potential vulnerabilities and attacks. However, we cannot guarantee the security of any information that you send us, and there is no assurance that data may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

5.2 Cross-Border Data Transfers

We store and process your data outside of your country. We process data both inside and outside the United States and rely on legally provided mechanisms to transfer data lawfully across borders. Countries where we process data may have laws that are different from, and potentially not as protective as, the laws of your own country.

5.3 Lawful Bases for Processing

We have lawful bases to collect, use, and share data about you. You have choices regarding how your data is used.

At any time, you may withdraw consent that you have provided by going to your account settings.

We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you, such as to deliver the Helly services you have requested), and “legitimate interests.”

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time. If we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact our Legal department at [email protected].

5.5 Contact Information

You can contact us to resolve any complaints or inquiries.

If you have any questions or complaints regarding this policy, please reach out to us via our online portal or email us at [email protected].

6. California Privacy Provisions

This notice describes the rights of Californians under the California Consumer Privacy Act of 2018 (CCPA). The CCPA requires businesses like Helly, that receive information from more than 50,000 California consumers, to provide certain information to them. This notice contains the following sections:

1. We Do Not Sell Your Personal Information
2. Your CCPA Rights
3. The CCPA Categories of Personal Information We Collect and the Sources
4. The CCPA Categories of Personal Information We Share for a “Business Purpose”

6.1 We Do Not Sell Your Personal Information

The CCPA requires us to disclose whether we sell your personal information. Helly does not sell your personal information.

6.2 Your Rights Under the CCPA

The CCPA provides Californians with the following rights:

6.2.1 Requests for Information

As a Helly member, you (or your authorized agent) can request a copy of your personal information. Authorized agents will be required to verify their identity, and Helly will require members to confirm, via email from their primary account, that they granted permission to the agent to submit the request. Under the CCPA, you may also request details of how we have collected, used, and shared your personal information over the past 12 months. This includes the categories of personal information we collected and the purposes for doing so, the categories of sources for that information, the categories of third parties with whom we shared it for a business purpose, and the reasons for such sharing.

If you are not a Helly member, you may submit your request to [email protected].

6.2.2 Your Right to Opt Out of Sales

While Helly does not sell your personal information, you have the right to opt out of such sales by contacting us at [email protected] or [email protected].

6.2.3 Your Right to Notification

Under the CCPA, Helly cannot collect new categories of personal information or use them for materially different purposes without first notifying you.

6.2.4 Nondiscrimination for Exercising Your CCPA Rights

The CCPA prohibits businesses from discriminating against you for exercising your rights under the law. Such discrimination may include denying services, charging different prices or rates for services, or providing a different level of quality for goods or services as a result of exercising your rights.

6.2.5 Your Right to Delete Personal Information

As a Helly member, you may request that we delete your personal information by closing your account or requesting the deletion of specific data. We honor such requests unless an exception applies (e.g., the data is required for legal obligations or for maintaining security).